Frequently Asked Questions
Everything you need to know about your SAUDER® furniture journey.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days depending on your location. Costs are calculated at checkout based on the weight of your furniture items and your delivery zone.
What is your return policy for furniture?
We offer a 30-day return policy on most items. Furniture must be in its original packaging and unassembled to qualify for a full refund. Return shipping fees may apply.
Do you offer assembly services for your products?
Our furniture is designed for easy 'Ready-to-Assemble' (RTA) home setup with detailed instructions. While we do not provide direct assembly labor, we offer comprehensive online videos and a dedicated support line to assist you.
Are SAUDER® products covered by a warranty?
Yes, most of our products come with a limited 1-year or 5-year warranty that covers defects in materials and workmanship under normal residential use.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How can I request replacement parts for my furniture?
If you are missing a piece or have a damaged part, you can visit our 'Replacement Parts' page and enter your model number to order the specific hardware or panels you need.